Shipping Policy

Last updated: August 16, 2026

At Eloria Skin, we want your skincare essentials to arrive safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Local deliveries: Approximately [2–5 business days]

• Nationwide deliveries: Approximately [3–7 business days]

• International deliveries: Approximately [7–14 business days]

Please note that delivery estimates are not guaranteed and may be affected by public holidays, weather, courier delays, customs processing, or other circumstances outside our control.

Shipping Fees

Shipping fees are calculated based on your delivery location, order size, and the shipping method selected at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, Eloria Skin may offer promotional free-shipping options. Any applicable free-shipping conditions will be clearly stated at the time of the promotion.

Order Tracking

Where tracking is available, you will receive your tracking details once your order has been dispatched.

Please allow [24–48 hours] for tracking information to become active after your order has been shipped.

Incorrect or Incomplete Delivery Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend your order.

If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible at [your customer service email]. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has entered processing.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at [your customer service email] with your order number.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or your local delivery provider.

If you still cannot locate your package, contact us and we will help you determine the next steps.

Damaged Packages

If your order arrives damaged, please contact us within [48 hours] of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged package and products

This will allow us to review the situation and determine the appropriate resolution.

International Orders

For international orders, the customer may be responsible for any applicable customs duties, import taxes, or other fees charged by the destination country.

Eloria Skin is not responsible for delays caused by customs or government authorities.

Contact Us

If you have any questions about shipping or your order, please contact us:

Eloria Skin
Email: [your customer service email]
Phone/WhatsApp: [your contact number]
Business Hours: [your business hours]

We’re always happy to help.

Thank you for choosing Eloria Skin.
Your skin deserves a ritual worth remembering.